The Important Stuff

This is where we talk about the necessary legal issues relating to online trading, payments, security and privacy. It may sound formal but is generally standard, the idea being to make your experience with Property Bookshop as safe and secure as possible.


The terms and conditions apply to the web site. By placing an order with us, you are agreeing to accept these terms and conditions.

The terms and conditions may change at any time, so please check them regularly.

If you have any questions relating to the terms and conditions, please contact us so that we can help you. and The Property Bookshop are trading names used by David GW Bartlett and Jayne Owen for sales of books and related products. The Property Bookshop trading address is Westering, Pendine Hill, Pendine, Carmarthenshire, SA33 4PQ.

Amazon Affiliate Products

The Property Bookshop is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to

Your contract for purchases made through the Amazon affiliation scheme is with the Amazon company covering the country where the purchase takes place and governed by Amazon conditions of use and sale. This applies to the majority of products on this site.

Direct Purchases

Your contract for purchases direct from The Property Bookshop is with David GW Bartlett and Jayne Owen and you undertake that all goods ordered by you are for your own use and not for resale.

When purchasing products direct from The Property Bookshop, transactions are carried out through accepts Visa, Mastercard, AMEX, Discover, JCB, and Diners Club. You do not have to create an account with, but if you do so, your card information will be stored in a highly secure environment.

Digital products purchased direct from The Property Bookshop will be sent to you by email via within 2 hours. If you have not received your product within 2 hours, please contact the Property Bookshop as soon as possible.

Physical products purchased direct from The Property Bookshop will be shipped by Royal Mail first class parcel post within 48 hours unless you are notified otherwise.

Cancellation and Returns

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to a 14 day Cooling Off Period and may cancel your contract with us within 14 days of receipt of your goods ordered. Should you wish to cancel your contract for physical goods, you must contact us within this period and return to us the goods which must be unused, at your own expense (the current standard postal rate).

Please note that e-books are non-refundable and non-returnable.


Online privacy is a big deal. We value our own so naturally we value yours too. The Property Bookshop will not share your email address or personal details with anyone else.

Customer Service

For customer service enquiries, please contact Jayne on 07540 466630. The main office is open from 10.00am – 6.30pm Monday to Friday and 11.00am – 5.00pm on Saturday.


2 thoughts on “Essentials

  1. Hi I was unable to purchase the downoadable version of HMO’s Sussed. Is this unavailable if so I will purchase the regular hard copy.
    Kind regards Sue

    • Hi Sue,

      I tried emailing but not sure if it got through. The eBook purchasing system should be working ok, but please contact me directly if you would like to arrange an alternative way of buying it.

      Kind regards,

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