From the same author as The One Minute Manager and maintaining a similar parable style, Raving Fans : A Revolutionary Approach to Customer Service deals with boosting results by delivering outstanding customer service. Another favourite of John Paul and included in his selection for the Property Tribes Essential Book List, he has taken the advice of creating fans instead of customers in his own business.
Following this approach tends to lead to referrals from satisfied customers … or the raving fans. It is, however, essential to have a vision first – and the book comprises three parts:
- Create a vision for what you want to give your customers;
- Address customers’ needs and expectations within that vision;
- Deliver consistently, one step at a time, before moving on to the next level of service.
John Paul’s (joint) #3 book on the Property Tribes Essential Book List.
John Paul Favourites – Property Tribes List #10
… or view the Property Tribes Essential List #10 collection on Amazon.
Browse the full Property Tribes Essential Reading List on Property Bookshop’s Amazon store.
Property Tribes Recommends