Another book from Ken Blanchard, author of The One Minute Manager and Raving Fans, which are also included on the Property Tribes Essential Book List. This is another of John Paul’s favourites and carries a similar message to Raving Fans – that a great business is down to superlative customer service.
Customer Mania!: It’s Never Too Late to Build a Customer-Focused Company adapts the parable format previously used by the author, but is in fact based on the story of David C Novak, chairman of Yum! Just in case you didn’t know (I didn’t!) Yum! owns Pizza Hut, KFC and Taco Bell.
John Paul’s (joint) #3 book on the Property Tribes Essential Book List.
John Paul Favourites – Property Tribes List #10
… or view the Property Tribes Essential List #10 collection on Amazon.
Property Tribes Recommends